How to Use Honda Roadside Assistance

May 29th, 2019 by

What is Honda Roadside Assistance?

Honda Roadside Assistance is a 24-hour emergency road service available in the United States, Canada, and Puerto Rico throughout your 3-year/36k-mile warranty beginning with new 2015 Honda vehicles.

 

Call 1-866-864-5211

24 hours a day, 7 days a week
You may call this toll-free number any time you may require any of these Honda Roadside Assistance services from anywhere in the United States, Puerto Rico, or Canada.


 

What does the 24-Hour Honda Roadside service cover?

With the Honda Roadside Assistance Service, you are covered for any of the following services (limitations apply):

  • Winching
  • Jump Start
  • Fuel Delivery*
  • Lockout
  • Flat tire
  • Mechanical tow
  • Accident tow
*Two gallons provided, not to exceed twice in a calendar year. Requires VIN at time of service request.

24-Hour Emergency Towing

Honda Roadside Assistance will arrange to transport your vehicle to Bianchi Honda or the nearest Honda dealer in the event of a mechanical disablement that renders it inoperative. Your vehicle must be accessible to our dispatched transport unit (as determined by the local facility) to receive this service.

NOTE: You will be required to pay up front for warranty repairs performed by any facility other than a Honda dealership. Please submit claims for warranty reimbursement to your Honda dealer.

Emergency Lockout Service

If your keys are lost, broken, or locked in your car, Honda Roadside Assistance will help you unlock your vehicle.

Trip Interruption

Trip Interruption benefits are available in the case of a mechanical disablement.

  • The vehicle must be disabled 100 miles or more away from the Honda owner’s primary residence.
  • Reimbursement consideration is for expenses incurred during the first three days following the disablement.
  • The total Trip Interruption benefit is $300 ($100 per day for three days max)
  • Reasonable expenses for food, lodging, and alternate transportations such as a rental vehicle and/or commercial transportation are covered.
  • Costs for reuniting the Honda owner with the vehicle are included in the total of $300 maximum.

Alternate Transportation, Rental Vehicle

Upon request, Honda Roadside Assistance will attempt to secure a rental vehicle or taxi service for you.

Hotel Reservations

Upon request, Honda Roadside Assistance will assist in locating emergency lodging while you are away from home, at a hotel that best fits your needs.

Airline Information

If your Honda is disabled, Honda Roadside Assistance will assist in obtaining flight information, such as flight times and fares.

Message Relay

Should an emergency arise, Honda Roadside Assistance will attempt to contact family, spouses, or your office to relay important messages.

Enhanced Directory Assistance

Honda Roadside Assistance will attempt to locate nearby service stations, ATMs, and/or banks and provide telephone and address information, including directions.